1) Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly.

2) How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers immediately after receiving the welcome email. The welcome email will contain the IP address for your account and the password for the username chosen during signup. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete. That way, once the domain transfer is completed, the site will be available for use by your visitors. Our average setup time is about 2 hours.

3) Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.

4) Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a WCSHOST.Net customer you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service.

5) I see some hosts offering "unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere, if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they charge for traffic over a certain amount. We dispense with the fine print.

6) Do you host Adult sites, warez sites or sites containing illegal material?
No. Please see our Terms of Service policies regarding this.

7) Is my site backed up and how often?
Yes, backups are done daily on all servers. We have a daily incremental back up, and a monthly full backup.

8) I changed my control panel password and now I can't get in.
Passwords are case sensitive, so please be careful when changing your passwords. Check the position of the caps lock key. That is usually the problem.

9) How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

Incoming mail (POP3) server:
yourdomain.com
Outgoing mail (SMTP) server:
yourdomain.com

10) I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.

11) What is the path to perl?
#!/usr/local/bin/perl

12) Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, located under the www folder, for your domain. Be sure to follow the instructions for the script that you are uploading, regarding setting permissions on the files and folders you create, as they vary from script to script.

13) Can I upgrade my plan or features later?
You can always purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. All you need to do is visit our Support Center.

14) How can I change my account or billing information?
If you need to update your account or billing information, please visit our Support Center and submit a ticket with our billing department.

15) What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account, you will be informed and the overage amount will be automatically billed at a rate of $2.50 per gigabyte, per month.

16) How do I cancel my account?
You can cancel your account at any time by visiting our Support Center and submitting a support ticket with our billing department. Any fees paid to that point (unless cancellation is made within 30 days of opening the account) are non-refundable.